Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

The role is working in the B2C team managing existing accounts and growing relationships and prospecting new accounts. A typical split of workload would be 60% new business, 30% existing Account Management and 10% lead follow up on warm inbound leads.

The purpose of this role is to expand and develop growth within the private survey sector, being a brand ambassador of e.surv.

This role is remote based working from home with 80% of time expected on the phone or on ‘Teams’ meetings. The individual is expected to manage their own workload in quadrants and to be effective with growth based on the company objectives and guidance by their manager. This is a high paced role and requires the individual have pace urgency and a desire to succeed.

The individual is expected to have good organisational skills and good ability to collaborate with different people and needs to own the data assigned to them. 

Realistic OTE upto £42,000

Key Accountabilities

• Manage a workload of new business prospects, existing accounts and warm leads
• Manage daily existing and lapsed users and contracts out and placing first case.
• Proactively managed data, booking in regular contact with existing customers and prospects
• Daily updating the CRM system with all customer contact and adding relevant information to the account record in the CRM system.
• Maximise existing accounts by understanding their business model and building relationships ensuring e.surv is the brand of choice.
• Develop a sales workflow strategy to be effective and efficient with time.
• Accurate reporting and delivery of information in line with agreed team processes.
• Work alongside colleagues in the customer service team sharing information and customer insight to develop great working relationship.
• Ensure client expectations are met with contact.
• Deliver exceptional customer service in-line with company values.
• Keep abreast of industry news by joining groups on LinkedIn and setting industry alerts.
• Supporting management at industry events if required.

Audit and Compliance

• Adhering to quality management guidelines as directed, and in line with ISO 9001 frameworks.
• Ensuring that all mandatory compliance modules are completed for self and team members within the set timescales.
• Identifying risks and implementing action plans to mitigate compliance failures.
• Ensuring all company policies and security processes are adhered to.

Knowledge, Experience and Qualifications required

Essential

• Strong communication and interpersonal skills written and verbal.
• Excellent listening skills.
• Can slot and build relationships with all types of people.
• Is a trusted advisor to consumers.
• Ability to build and maintain relationships with existing accounts and prospects.
• Confidence in making presentations and delivering to a group in teams.
• Min of 2 years’ experience in an high pace outbound targeted sales environment.
• Experienced with CRM software and tracking personal performance
• Strong time management and organisational skills.
• Ability to work independently and part of a team and widder team.
• Flexible approach to resolving problems and task management.
• Complaint resolution and customer care skills.
• Proactive and results driven attitude.

KPI’s for Role

• Minimum of three hour outbound call time per day (current will increase).
• All client records updated daily.
• Tasks managed through CRM systems and created.
• To achieve set monthly targets for activity and growth.

Experience

• Flexible approach to resolving problems and task management.
• Complaint resolution and customer care skills.
• Knowledge of the housing market and transactional sale a plus.

Additional details of exceptional aspects of the demands of the role

Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate.

Apply 

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar on 07751808563 or recruitment@esurv.co.uk – alternatively apply with your CV and covering letter for a quick response.

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE

Our team are also available out of hours on 07794 392858.

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.